These Business Quality Quotations are Appropriate for Life!

We’ve all be disappointed in the Quality we’ve received in products, services, employee effort, etc. No one was more disappointed than Ralphie in the movie “The Christmas Story” when after sending in the proof of purchases, he received the secret decoder ring. The secret message from Little Orphan Annie was “Be Sure To Drink Your Ovaltine” – a stupid commercial! Another wonderful opportunity lost due to poor quality marketing!

Frankly, everyone (including all governmental officials) needs to concentrate on Quality as a top priority instead of only profitability. If America is going to regain it’s top spot in the world’s manufacturing and services sector, we’ve got to regain our national priority to produce Quality at all levels in all companies. Ford’s – “Quality is Job 1″ was a great slogan. However, it should be the goal of every company – never just a slogan. Quality should not just be “perceived” but “practiced!”

Below are fun and serious Quality Quotations usable to keep Quality at the forefront of your business starting now!

1-   Quality doesn’t cost more – it cost less. What costs more is when you lose customers and have to invest to lure them back.

2-   Quality is like Buying Oats. If you want nice, clean, fresh oats you must pay a fair price. However, if you can he satisfied with oats that have already been through the horse . . . That comes a Little Cheaper.

3-   People Won’t Always Remember What I Say . . . But They Always Remember How I Make Them Feel.

4-   The Bitterness of Poor Quality Lingers long after the Sweetness of Cheap Price is Forgotten!

5-   “The Bad Jazz a Cat Blows, Wails Long after He has Split!”Greg Silsby

6-   There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper. The people who consider price only, are this man’s lawful Prey – John Ruskin from the walls of Baskin-Robbins Ice Cream Store.

7-   Speak the truth and speak it ever, Cost you what it will.  For he who hides the wrong he did Does the wrong thing still. And when a task is once begun – Never leave it ‘till it’s done.  And be the job either great or small Do it well or not at all. – Quotation from the Mother of Judge Ziglar and Zig Ziglar

8-  I’m one of those nice customers. And I’ll tell you what else I am. I’m the customer who doesn’t come back.  I take whatever you hand out, because I know I’m not coming back. I could tell you off and feel better, but in the long run, it’s better to just leave quietly.

You see, a nice customer like me, multiplied by others like me, can bring a business to its knees. There are plenty of us. When we get pushed far enough, we go to one of your competitors.

9-  However you want people to treat you, so treat them – Jesus in NASB

10- Treat other people exactly as you would like to be treated by them – Jesus in J.B. Phillips Translation

11- Don’t find fault, find a solution. – Henry Ford

Quality in Appreciation

Appreciation is a major part of the president or owner’s job, not just concentrating on profit! I’m aware of a company where the president enters multiple locations and just looks with his nose in the air – without saying a word to employees! How much more would his/her effectiveness be, if they took time to visit with the employees. Just saying, “Hey I appreciate the job you are doing. It really makes a great difference in the building. Thank you so much for your hard work!”

Truly, how long would this take? 15 seconds? However, the business owner/president would find a great difference in the worker’s enthusiasm.This action would curtain much negative gossip especially where the conditions are less than ideal, or the business is under tremendous pressure. Every employee met would suddenly have new enthusiasm for the company, would work harder – And You Mr. President/Owner would make more profit and almost Zero Cost!

Finally, a couple more Quality Quotations

Do for others what you would like them to do for you. – Jesus in the NLT also known as The Golden Rule in the Sermon on the Mount

To increase productivity In Search Of Excellence states to create in all employees the awareness that their best efforts are essential and should be rewarded. Jason Jennings in Less is MORE further states The real grunt work involved in building a productive company doesn’t happen in the boardroom or executive offices; it’s done on the shop floor, in the offices, on the factory line, on the retail sales floor and in the field.

Things that get rewarded, get done! – Robert Chaldini – Therefore, if you want something done, reward someone for doing it!

This sounds all like common sense, but the most common thing about common sense is how uncommon it is. Too often managers reject honesty in favor of comments that reinforce their own biases and make them look good.

It is up to parents to teach their children the importance of Quality and while we’re on the subject – Honesty as well. Whether in business, government, homemaking, washing dishes, school, ministry, music, art, teaching – in life:  Quality and Honesty are essential if we want our country to regain prosperity.

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